Download and keep a backup

Download the available backup archives and store your website copy privately.

In this guide
  1. What you are downloading
  2. Download the archives
  3. Verify and label your copy
  4. When download is unavailable

What you are downloading

A recovery point may contain one archive or several downloadable parts. Check the archive labels before you begin. Website files, a database, and a combined archive represent different contents; downloading one part does not necessarily give you a complete copy.

Download the archives

  1. Open Websites in your Kiro client area and choose Manage website for the correct domain.
  2. Open Backups and wait for the recovery-point list to finish loading.
  3. Find a finished recovery point. If an archive selector appears, choose the files, database, or combined archive you need.
  4. Select Download. Your browser may open a new tab while the download is prepared or handed off.
  5. If the recovery point has separate parts, return to the selector and download each part needed for your recovery plan.

Check your browser’s downloads list for completion. A tab opening or an empty file appearing is not enough to establish that the archive finished downloading.

Verify and label your copy

  • Keep the domain, backup creation time, and archive part together in your own records.
  • Check that the downloaded file has a plausible size and can be read by an appropriate archive tool.
  • Keep related files and database archives together so they are not confused with copies from different dates.

Do not delete the hosted recovery point solely because a download started. An archive that opens successfully is useful evidence, but a tested recovery procedure gives stronger assurance than a filename alone.

When download is unavailable

Download is disabled while an operation is in progress, when a backup failed, or when no downloadable archive is reported. With multiple parts, you must choose an archive first. Check the hosting control panel if the list remains incomplete.

If a download link expires or is rejected, return to Kiro, refresh the recovery points, and request the download again. Avoid bookmarking or sharing temporary download addresses. Contact support if a fresh request still fails.

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